Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orderslyf@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orderslyf@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orderslyf@gmail.com.

Sivasti Customer Policy

Effective Date: July 18, 2026

Welcome to Sivasti. By accessing our website or placing an order, you agree to the following policies and terms. Please read them carefully before making a purchase.

Product Information

We make every effort to ensure that product descriptions, images, specifications, and prices are accurate. However, product colors may vary slightly depending on your screen settings, and minor differences in packaging or appearance may occur.

Sivasti reserves the right to correct any errors, inaccuracies, or omissions and to update product information or pricing without prior notice.

Order Acceptance

All orders are subject to review and acceptance.

We reserve the right to cancel or refuse any order for reasons including, but not limited to:

  • Suspected fraud or unauthorized transactions

  • Incorrect pricing or product information

  • Product unavailability

  • Shipping restrictions

  • Violation of our website terms

If your order is cancelled after payment has been received, you will be refunded using the original payment method.

Pricing

All prices displayed on our website are subject to change without notice.

Applicable taxes and shipping charges will be calculated during checkout where required.

Shipping

Delivery times provided on our website are estimates only and are not guaranteed.

Unexpected delays caused by shipping carriers, customs authorities, weather conditions, holidays, or other circumstances beyond our control may affect delivery times.

Once an order has been shipped, Sivasti is not responsible for delays caused by third-party shipping providers.

Order Changes & Cancellation

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

Returns & Refunds

Returns and refunds are handled according to our Refund Policy.

Returned items must meet the eligibility requirements described in that policy.

Customer Responsibility

Customers are responsible for providing accurate:

  • Shipping address

  • Contact information

  • Email address

  • Payment information

Sivasti is not responsible for delays or additional costs resulting from incorrect information provided during checkout.

Intellectual Property

All content on this website, including logos, images, product descriptions, graphics, text, and design elements, is the property of Sivasti or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.

Limitation of Liability

To the maximum extent permitted by applicable law, Sivasti shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Nothing in this policy limits any rights that customers may have under applicable consumer protection laws.

Privacy

Your personal information is handled according to our Privacy Policy.

We do not sell your personal information and use it only as described in our privacy practices.

Policy Updates

Sivasti reserves the right to modify or update these policies at any time without prior notice.

Changes become effective once published on this website.

Contact Us

If you have any questions regarding these policies, please contact our customer support team.

Email: support@sivasti.com

Thank you for shopping with Sivasti. We appreciate your trust and look forward to serving you.